Support in a difficult situation. Solving problems with Ilya's passports and visas
Thanks to our professional approach and care for the client, we were able to successfully resolve all the problems that arose. The client was satisfied with the quality of service and was assured that his interests were protected.
Case 7
Situation
Ilya, an entrepreneur with Israeli roots, decided to open a business in the UAE. He turned to us for full support:
The client had two passports: a Russian passport and an Israeli passport. The Israeli passport was red in color, intended for expats not residing in Israel. This created certain difficulties, as not all countries accept this type of passport.
- company start-up;
- visa application;
- opening corporate and personal bank accounts;
- registration with the tax authorities.
The client had two passports: a Russian passport and an Israeli passport. The Israeli passport was red in color, intended for expats not residing in Israel. This created certain difficulties, as not all countries accept this type of passport.
Tasks defined
- Collect all necessary documents for company opening and visa application.
- Prepare a written request with passport photos for preliminary verification.
- Obtain freezone confirmation that an Israeli red passport can be used to start the process.
- Register the company in Elijah's name in accordance with the law.
- Prepare and submit documents for a resident visa for Elijah.
- Open corporate and personal bank accounts.
What did the StableGrowz team do?
The StableGrowz team prepared a written request with passport photos in advance before we started, to make sure all documents would be accepted. Frizone, the first authority to review the documents, confirmed that we could start the process using this passport.
Prepared a written request
01
After receiving the confirmation, we successfully opened the company and started the visa application. Ilya flew in to complete the process and we received our resident visa. Then we opened both personal and corporate bank accounts.
However, a serious problem arose on the flight out of Dubai: the client was not allowed out of the airport, citing an error in the visa application on his Israeli passport.
However, a serious problem arose on the flight out of Dubai: the client was not allowed out of the airport, citing an error in the visa application on his Israeli passport.
After receiving the confirmation, we successfully opened the company and started the visa application process
02
Ilya contacted us and we tried to resolve the issue remotely, but this proved ineffective. In the end, we decided to go to the airport to communicate with an immigration officer. After lengthy negotiations, it turned out that there had indeed been a mistake, and we needed to cancel the visa and re-issue all the documents for another passport.
Went to the airport to speak with an immigration officer
03
We contacted freeson to explain the situation. They were surprised by what happened and agreed to help. We got their support in the process of correcting the error.
We have contacted the freezone to explain the situation
04
We personally drove Ilya to the hotel, as he had to cancel his ticket and stay in Dubai. Our task was to find a solution for his onward flight.
Personally drove Ilya to the hotel
05
The next day we visited Dubai's main migration office where we met with several migration officers. They confirmed that a mistake had been made in the previous visa application. The only way out was to cancel the visa and fly on a Russian passport.
The next day we visited the main migration office
06
We initiated the refund process as quickly as possible, demonstrating our willingness to support our client in a difficult situation.
Initiated the refund process
07
StableGrowz have taken all the necessary steps to cancel your resident visa, ensuring that all migration procedures are fully complied with.
Took all the necessary steps to revoke a resident's visa
08
Ilya returned to the UAE for 3 days and we quickly processed his new resident visa.
Quickly processed a new resident visa
09
Our team provided comprehensive support to the client, including organizing travel to the airport and interacting with migration services.
Provided comprehensive support to the client
10
The result of StableGrowz
Thanks to our professional approach and care for the client, we were able to successfully resolve all the problems that arose. The client was satisfied with the quality of service and was assured that his interests were protected.
Conclusion
This case demonstrates our commitment to service excellence and our willingness to go the extra mile for customer satisfaction. We are proud to be able to support our clients in difficult situations and provide them with the assistance they need.
If you are facing similar problems or need professional support in the field of migration services, we are ready to provide you with comprehensive and qualified assistance!
If you are facing similar problems or need professional support in the field of migration services, we are ready to provide you with comprehensive and qualified assistance!
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